Weber, I and Isatto, E L (2025) Performance metrics for the corrective building maintenance of hospital facilities. Building Research & Information, 53(5), pp. 582-599. ISSN 0961-3218
Abstract
Performance metrics (PMs) are essential in aiding hospital building maintenance managers in their decision-making processes. Although computerized maintenance management systems (CMMSs) are widely used in hospital maintenance and can store extensive data, there is limited literature documenting PMs derived from these sources. This study aimed to identify PMs in corrective building maintenance using a CMMS dataset from a Brazilian public hospital covering the years 2017–2022. A case study was conducted by analysing the evolution of work orders (WOs) over time and investigating lead times across hospital sectors and maintenance services. Textual analysis was used to explore the relationship between specific terms within WOs and lead times. The findings revealed (i) the impact of COVID-19 on WOs, (ii) a lack of evidence that requests were prioritized based on their origin and (iii) the relationship between specific keywords in user requests and faster responses. This study demonstrates that analysing past WOs can potentially enhance hospital corrective maintenance processes.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | CMMS; corrective building maintenance; hospital maintenance; performance metrics; work order |
| Index terms: | building maintenance, performance metric, manager, COVID-19, dataset, evidence, evolution, maintenance management system, decision-making process, case study, hospital facility, lead time |
| Subjects: | performance measurement, health risk and incident analysis, management, decision analysis, data management, project controls, data collection methods, practitioner, construction type, evaluation and assessment methods, environmental science |
| Topics: | Construction Technology, Roles and Professions, Research Practice, Business Strategy, Time Control, Digital Applications, Sustainability, Risk Management, Health and Safety, Quality Management |
| Descriptive scope: | 4 PCEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here