Vakola, M (1999) Business process re-engineering and organisational change: Evaluation of implementation strategies. PhD thesis, University of Salford, UK.
Abstract
This thesis is based on research carried out within the CONDOR project funded under the European ESPRIT programme, which is a partnership between English, French, and Swedish construction companies. The thesis aims at presenting empirical evidence and discussion that moves toward a theory of successful implementation of change initiatives such as business process re-engineering trying to identify its main components. The thesis challenges the concept of business process re-engineering trying to add to the body of knowledge in this area through the development of a new business process re-engineering methodology applied and evaluated in the three case studies which were participated in the research. The research methodology used is a combination of quantitative and qualitative research methods (triangulation technique). A major element of the thesis is the empirical work carried out, in which the researcher was actively involved using the new business process re-engineering methodology. The analysis of both qualitative and quantitative results showed that the basis of a successful business process re-engineering should concern the development of some organisational characteristics, which would prepare the organisation for a more holistic form of organisational change. Finally, the thesis draws together the different problems and questions that arise in order to develop a business process re-engineering strategy, based upon the literature and empirical findings, in order to improve organisational effectiveness and help the organisations to survive in a continuously changing environment.
| Item Type: | Thesis (Doctoral) |
|---|---|
| Thesis advisor: | Rezgui, Y |
| Uncontrolled Keywords: | business process re-engineering; case studies; organisational change; organisational effectiveness; partnership; qualitative research; research methods |
| Index terms: | qualitative research, methodology, evidence, body of knowledge, triangulation, organizational change, business process re-engineering, strategy, qualitative research method, programme, construction company, research methodology, implementation, organizational characteristic, case study, partnership, organizational effectiveness |
| Subjects: | data collection methods, research design and methodology, business, project controls, partnership management, sociology, management, contractual arrangements, knowledge management, evaluation and assessment methods, organization, research methods |
| Topics: | Procurement, Research Practice, Information Management, Business Strategy, Stakeholder Management, Time Control, Organizational Design |
| Descriptive scope: | 5 PCTEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here