Walker, S M (2017) The explanatory relationship between emotional intelligence and job satisfaction for construction industry professionals. PhD thesis, Capella University, USA.
Abstract
Abstract Published scholarly research indicated that improving employee job satisfaction can produce multiple organizational level benefits resulting in increases in productivity, organizational commitment, and improved retention. Scholarly research also suggested that an individual’s level of emotional intelligence was positively correlated with their reported job satisfaction level. The current study explored the predictive ability of trait emotional intelligence factors (well-being, self-control, sociability and emotionality) obtained from a Trait Emotional Intelligence Questionnaire and demographic factors (age, gender, education, and experience) in determining the level of employee job satisfaction. The sample consisted of 179 U. S. construction industry professionals collected from a Qualtrics-managed panel. Hierarchical multiple linear regression indicated that the emotional intelligence traits of well-being and self-control were both positively correlated and statistically significant in predicting overall job satisfaction level. Results supported existing theory that emotional intelligence factors influence job satisfaction. The study extended existing knowledge regarding potential benefits of applying emotional intelligence theory to the field of business and organizational management. The study also offered the potential benefits resulting from implementing emotional intelligence training programs in business and how they may increase employee job satisfaction levels and result in improvements to worker productivity, organizational commitment, and retention intent that ultimately benefit the organization.
| Item Type: | Thesis (Doctoral) |
|---|---|
| Thesis advisor: | Walker, T |
| Uncontrolled Keywords: | education; employee; gender; job satisfaction; productivity; training |
| Index terms: | construction industry, demographic factor, emotional intelligence, organizational commitment, productivity, job satisfaction, retention, well-being, program, questionnaire, organizational management |
| Subjects: | demography, psychology, management, software systems, industry analysis, sociology, data collection methods, mental health and wellbeing, business |
| Topics: | Health and Safety, Digital Applications, Urban Studies, Human Resources, Organizational Design, Business Strategy, Research Practice |
| Descriptive scope: | 4 PCTA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here