Aigbavboa, C and Thwala, W (2014) An assessment of critical success factors for the reduction of the cost of poor quality from construction projects in South Africa. In: Raiden, A and Aboagye-Nimo, E (eds.) Proceedings of 30th Annual ARCOM Conference, 1-3 September 2014, Portsmouth, UK.
Abstract
The cost of poor quality (COPQ) in the construction industry are cost associated with the prevention, discovery, and resolving of defects. These are caused due to failure in preventing defects and wastages during construction work. They arise whether the product is at design stages, manufacturing plants, or in the customerÕs hand. The main purpose of this research is to identify the critical success factors (CSF) which have the potentials to reduce the COPQ during planning and execution stages of construction projects in South Africa. This study is descriptively designed to obtain the views of construction professionals in regard to the CSF for the reduction of the COPQ in construction projects. A structured questionnaire survey was conducted amongst 60 construction professional to identify the CSF for the reduction of the COPQ in construction projects. This study identi?ed 10 CSF for the reduction of COPQ in construction projects from a list of 41 different CSF classified under five themes. The ten most important CSF were: defining quality objectives (standards and specifications); providing effective leadership; defining quality control mechanism; team development and deploying skilled work force; team work; providing effective leadership; fulfilling health and safety requirements; measuring performance of activities on critical path; improving the productivity of resources and initiating accountability process. The study contributes to the body of knowledge on the subject of the CSF for the reduction of COPQ in construction project in South Africa.
| Item Type: | Conference Paper (Paper) |
|---|---|
| Uncontrolled Keywords: | cost of poor quality; critical success factors; South Africa |
| Index terms: | health and safety, specification, survey, accountability, productivity, critical path, design stage, questionnaire, construction work, construction professional, construction project, team development, critical success factor, quality control, body of knowledge, prevention, construction industry, South Africa |
| Subjects: | professional development, financial risk, production management, Geography, contractual condition, health safety and environment, management, liability law, industry analysis, control systems, data collection methods, project delivery, professional practice, knowledge management, operations management, operations research |
| Topics: | Design Practice, Legal Issues, Quality Management, Organizational Design, Contract Administration, Time Control, Business Strategy, Cost Management, Health and Safety, Project Management, Geographical Context, Research Practice, Information Management |
| Descriptive scope: | 5 PCTEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here