Mesquita, Maria Julia de Moraes (2007) Subsidy for quality plans of buildings in the hospitality sector. PhD thesis, Universidade de São Paulo, Brazil.
Abstract
The fierce competition in the market and the alertness of the consumer to the quality of products define a context in which buildings are perceived as assets that contribute to the productivity of organizations. However, the design of buildings does not always ensure solutions that will promote adequacy to their operation, once the real demands of their users tend not to be taken into consideration. The aim of this thesis is to propose conceptual model capable of integrating the building design stage with its operation stage by means of a high quality plan. There is a wide variety of components, processes and players involved in the production and operation of hotel buildings, not to mention the complexity of their architectural program and the relevant role played by building maintenance activities in its performance, aspects which justify the choice of the object of the research. The research methods comprise theoretical revision and case studies in order to establish the practical application of the knowledge acquired and evaluate the performance of these buildings, by means of the Post-Occupation Evaluation, whose results establish the qualitative evaluation of their performance and the priorities of their uses regarding these requisites. Based on the analyses undertaken, the Thesis is concluded with the elaboration of a model for the Quality Planning for hotel buildings applied on design and operation stages, in order to integrate these stages, enhance their performance and promote client satisfaction.
| Item Type: | Thesis (Doctoral) |
|---|---|
| Thesis advisor: | Melhado, Sílvio Burrattino |
| Uncontrolled Keywords: | building management; business hotels; performance evaluation; quality; quality plan |
| Index terms: | occupation, building maintenance, building management, complexity, performance evaluation, design of building, competition, program, productivity, case study, hospitality, subsidy, building design, client satisfaction, hotel |
| Subjects: | market analysis, construction type, client relations, economic analysis, architectural design, management, building design, performance measurement, software systems, industry analysis, systems engineering, sociology, data collection methods |
| Topics: | Design Practice, Digital Applications, Stakeholder Management, Roles and Professions, Construction Technology, Business Strategy, Research Practice, Quality Management, Engineering Principles |
| Descriptive scope: | 3 PCE |
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