Barbosa, Ava Santana (2010) Use of performance indicators in Brazilian construction firms: Diagnoses and orientations for utilization. PhD thesis, Universidade de São Paulo, Brazil.
Abstract
The search for performance raising have leading the firms, in general, to look for management tools. In construction firms it is not different. In this kind of company, the first initiative was quality management, but nowadays it is possible to find others, as the performance measurement systems. In this context, the question that guided this study was identify if there is a performance measurement practice in the construction firms and if this practice contributes for the performance management. This work aims identify the performance management systems scene in brazilian construction firms, how this practice works and which is the alignment between theory and practice This information was collected by a survey and a detailed description in firms that have quality management systems implanted. With this field research was possible identify the characteristics of this use, the strong points and the difficult of the firms. After the comparative analysis, orientations forperformance measurement systems use was elaborated, focusing in brazilian construction firms. The contribution of this research was initiate a discussion about the theme in national level, identifying the practice characteristics and offer to the firms suggestions for improve the use of this tool.
| Item Type: | Thesis (Doctoral) |
|---|---|
| Thesis advisor: | Carpinetti, Luiz César Ribeiro |
| Uncontrolled Keywords: | construction firms; indicators; performance measurement system; quality management |
| Index terms: | quality management, quality management system, performance management, performance measurement, construction firm, comparative analysis, survey, performance indicator |
| Subjects: | quality assurance, organization, performance management, performance measurement, project delivery, data analysis and analytics, data collection methods |
| Topics: | Quality Management, Business Strategy, Research Practice |
| Descriptive scope: | 4 PCEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here