Hermans, M; Volker, L and Eisma, P (2014) A public commissioning maturity model for construction clients. In: Raiden, A and Aboagye-Nimo, E (eds.) Proceedings of 30th Annual ARCOM Conference, 1-3 September 2014, Portsmouth, UK.
Abstract
Being a public organization with construction needs, whether they are housing, building or infrastructure related, implies close co-operation and interaction with the supply chain. Substantial research exists that focuses on project related aspects of commissioning and on the role of the construction client in general. Only limited research has been done, however, into the impact of organizational characteristics on the level of professionalism and competences of commissioning entities. This research is particularly relevant, when public organizations are re-evaluating their sourcing strategy. As part of the establishment of a new chair of public commissioning, the development of a 'Public Commissioning Maturity Model' (PCCM) is presented in this paper. The model aims to identify the key characteristics of being a competent construction client. The overall aim of this research is to establish an overview of and insight into the nature and impact of characteristics of public organisations as determinants of their professionalism as public commissioning entities. In the PCMM, for each aspect of the commissioning role, maturation stages are defined. Research methods used include a literature survey and expert sessions. The model and methodology build on maturity models developed in asset and project management, supply chain management and purchasing. The research resulted in a framework containing a set of coherent aspects jointly framing the concept of 'professional public commissioning'. This framework can be applied by public commissioning entities to explore their current status and define their desired further development.
| Item Type: | Conference Paper (Paper) |
|---|---|
| Uncontrolled Keywords: | client; maturity model; performance indicators; procurement; supply chain management |
| Index terms: | maturity model, performance indicator, construction client, survey, framing, strategy, purchasing, commissioning, competence, methodology, project management, housing, organizational characteristic, professionalism, determinant, interaction |
| Subjects: | conceptual models, practitioner, data collection methods, construction type, risk assessment, behavioral psychology, completion, procurement strategy, sociology, professional development, personnel development, evaluation, project management theory and practice, research methods, performance management, management |
| Topics: | Organizational Design, Quality Management, Human Resources, Risk Management, Roles and Professions, Procurement, Construction Technology, Business Strategy, Information Management, Research Practice, Project Management |
| Descriptive scope: | 4 PCTE |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here