Leite, Francisco Claudio Morato (2021) Proposal for a performance indicator system for the maintenance management of public buildings. PhD thesis, Universidade Estadual de Londrina, Brazil.
Abstract
Environments build in satisfactory conditions have a positive impact on the performance results of organizations that use them. Therefore, building maintenance assumes strategic importance in organizations supported by complex building portfolios, such as universities. However, there are no indicators systems to support managers in measuring the different factors that impact the performance of building maintenance management. The main objective of the research is to develop a system of linked indicators to measure the performance of buildings maintenance management and its results, with emphasis on public higher education. Scientific and technical development in the maintenance environment of the manufacturing industry can provide a theoretical knowledge base and a necessary experience that allows the development of a satisfactory solution to the thesis problem. A survey was structured in two stages to reach the intended purpose. The first stage encompasses the construction of the performance indicators system, divided into three phases: the theoretical composition of the system, the design of its architecture, and a selection of indicators. The second stage corresponds to an assessment of the ease of use of the built system, which also provided feedback for its improvement until it was finally generated. The final version of the performance indicator system was then explained in a synoptic table.
| Item Type: | Thesis (Doctoral) |
|---|---|
| Thesis advisor: | Saffaro, Fernanda Aranha |
| Uncontrolled Keywords: | building maintenance management; performance measurement; performance indicators; public buildings |
| Index terms: | public building, manufacturing industry, survey, knowledge base, performance indicator, proposal, manager, building maintenance, higher education, maintenance management, performance measurement |
| Subjects: | maintenance engineering, project planning, construction type, practitioner, educational institutions, information systems, industry analysis, performance management, performance measurement, data collection methods |
| Topics: | Education, Quality Management, Project Management, Digital Applications, Roles and Professions, Construction Technology, Business Strategy, Research Practice |
| Descriptive scope: | 3 PCE |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here