Mega, T (2008) Implications of quality management in the Greek construction industry. PhD thesis, University College London, UK.
Abstract
Quality is about adding value to the construction process. By applying quality management as a means to improve current project management performance, it is envisaged that each firm will be able to contribute more effectively to the value adding process in the construction supply chain, with the ultimate goal of satisfying the customer. A broad range of integrated quality-focused strategies which include supply chain and customer focus, top management commitment and leadership, training and education of staff from every organisational level at each construction phase, teamwork and collaboration among all project participants throughout a quality-focused supply chain, client's quality awareness and proactive quality management and the appropriate form of contract chosen will enable the successful implementation of quality management systems in the construction industry. A survey was conducted based on interviews with a sample of professionals involved in the design and construction phases of projects to identify the steps taken by firms within the Greek construction sector to ensure quality during project procurement Amongst others the findings show that, although some initial steps have already been taken, there is still great potential for quality improvements in the Greek construction industry. Keywords: Quality, quality management, quality management system, ISO 9000, TQM.
| Item Type: | Thesis (Doctoral) |
|---|---|
| Index terms: | form of contract, construction supply chain, design and construction, quality management system, project management, construction phase, construction industry, quality management, implementation, teamwork, quality improvement, collaboration, top management, construction process, project procurement, construction sector, interview, ISO, survey, strategy, commitment |
| Subjects: | contractual arrangements, psychology, quality assurance, building construction, construction logistics, data collection methods, project delivery, standards development, project management theory and practice, management, industry analysis |
| Topics: | Business Strategy, Research Practice, Organizational Design, Site Management, Procurement, Project Management, Quality Management, Supply Chain Management |
| Descriptive scope: | 4 PCTE |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here