Kashiwagi, J S (2013) Factors of success in performance information procurement system and performance information risk management system. PhD thesis, Delft University of Technology, Netherlands.
Abstract
The current economy has placed pressure on private and public organizations to become more efficient. Increasing requirements and expectations and decreasing resources are making it difficult for organizations to deliver their services on-time, on-budget, with high customer satisfaction. This has caused both professionals and academics to search for ways to minimize waste throughout the entire supply chain. Buyer/Supplier interaction has been one of the major areas of focus to improve the performance and efficiency of service delivery. Buyer/Supplier interaction includes such activities as: selection of suppliers, development of a contracts, and management of services. In 2008, the International Council for Building (CIB), a professional construction industry group performed (Egbu et al. 2008) a worldwide study identifying innovative construction methods that utilized performance metrics to increase project performance and efficiency. The study filtered through more than 15 million articles and reviewed more than 4,500 articles. In the end, the study identified only one system that had documentation showing it could consistently improve project performance. The system was a buyer/supplier interaction model called: Performance Information Procurement System / Performance Information Risk Management System (PIPS/PIRMS). Since 2008, the PIPS/PIRMS system has gained worldwide attention, due to its ability improve construction performance. The purpose of this research was to take an in-depth look into the PIPS/PIRMS system and identify factors that allow this model to improve performance of construction services that traditional methods do not use. Research was also performed to identify if the factors could be implemented into any Buyer/Supplier interaction model to improve service efficiency and performance. Through an in-depth literature research on buyer/supplier interaction models a comparison was made and eight factors were discovered that made the PIPS/PIRMS model unique from other buyer/supplier interaction models. Practitioners were surveyed to validate the uniqueness of the eight factors and predict the potential impact the factors could have on the performance and efficiency of delivered services. The final stage of the research involved conducting case study research with five clients implementing the eight factors on thirty-one different services, ranging from dining services to mental health services. The research results discovered the factors were able to decrease cost, increase value, and improve customer satisfaction of the services. The research indicated that improving performance and efficiency was a resource alignment issue rather than a technical issue.
| Item Type: | Thesis (Doctoral) |
|---|---|
| Thesis advisor: | Santema, S C |
| Uncontrolled Keywords: | procurement; risk management; performance measurement; buyer supplier relationships; supply chain management; construction services |
| Index terms: | innovative construction method, interaction, construction industry, mental health, procurement system, risk management, project performance, customer satisfaction, construction performance, performance measurement, efficiency, service delivery, case study, practitioner, documentation, performance metric |
| Subjects: | performance assessment, data collection methods, risk assessment, health conditions and diseases, industry analysis, performance management, performance measurement, professional development, project management theory and practice, service delivery, contractual arrangements, practitioner, building construction, behavioral psychology |
| Topics: | Roles and Professions, Stakeholder Management, Construction Technology, Information Management, Research Practice, Site Management, Risk Management, Procurement, Health and Safety, Project Management, Quality Management |
| Descriptive scope: | 5 PCTEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here