Smolders, A L (2019) Trust unravelled: In inter-organisational relationships in a regulated tender environment. PhD thesis, Delft University of Technology, Netherlands.
Abstract
Scientists say that trust in inter-organisational relationships leads to high performance, project success, and better quality in construction work. Later research shows that distrust also plays an important role in preventing excessive trust in relationships. It is better to say that a stable state of trust is the balance between trust and distrust and leads to optimal performance. As an employee at the Dutch rail infrastructure manager (the asset owner), my experience in the rail maintenance market is that trust has a limited role in inter-organisational relationships. Inter-organisational relationships are organised via contracts where the output (performance), minimum standards, and tasks and roles are described in detail. Corporate lawyers regularly discuss the requests of change (technically and financially) from the rail maintenance contractors. Trust may have a larger role in inter-organisational relationships between the key figures who manage the contract to improve the output (performance).
| Item Type: | Thesis (Doctoral) |
|---|---|
| Uncontrolled Keywords: | trust; inter-organisational relationships; procurement; contract management; infrastructure; rail maintenance |
| Index terms: | contract management, manager, maintenance contractor, owner, lawyer, construction work, project success |
| Subjects: | sociology, operations management, practitioner, profession, contract management, project management theory and practice |
| Topics: | Project Management, Roles and Professions, Contract Administration, Stakeholder Management |
| Descriptive scope: | 2 PC |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here