Cheng, Y H and Hong, W T (2025) An analytical research tool for monitoring stakeholder conflicts in public-private partnership project delivery. Construction Management and Economics, 43(12), pp. 1060-1079. ISSN 0144-6193
Abstract
Public transport projects implemented via public-private partnerships (PPPs) frequently fail due to inefficiencies and diminished trust resulting from stakeholder conflicts. Measuring such stakeholder conflicts remains challenging yet critical, as these conflicts can cause significant delays, cost overruns, and breakdowns in stakeholder relationships for PPP projects. The study employs the sustainability framework and the Stakeholder Conflicts Index (SCI) to develop a novel analytical research tool to better understand stakeholder conflicts and provide a holistic view of stakeholder conflict across sustainability dimensions. The stakeholder conflict strategic map is also proposed to monitor stakeholder engagement, allowing project managers to proactively identify areas requiring immediate attention. A case study of the Taiwan High Speed Rail (THSR) project is analyzed. Data was collected through expert surveys involving representatives from the government, private sector, and third parties. The analysis employed the Analytic Hierarchy Process (AHP) to structure stakeholder perspectives and produce SCI. The findings reveal escalating disagreements and potential trust deterioration in key areas over time, suggesting immediate stakeholder negotiations to prevent further disruptions. This analytical research tool can be applied to PPP projects in other jurisdictions to monitor stakeholder conflicts and emphasizes the importance of early intervention.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | public–private partnership; stakeholder management; sustainability; Taiwan high speed rail |
| Index terms: | stakeholder management, stakeholder conflict, public transport, deterioration, Taiwan, jurisdiction, survey, monitoring, stakeholder engagement, dimension, project delivery, negotiation, high speed rail, case study, project manager, partnership, private sector, cost overrun |
| Subjects: | legal systems, Geography, participation process, project delivery, financial and cost management, material degradation and durability, health monitoring assessment and metrics, data collection methods, profession, community and social dimensions, control systems, partnership management, conflict resolution, infrastructure and transport systems, industry analysis |
| Topics: | Construction Materials, Research Practice, Cost Management, Business Strategy, Roles and Professions, Stakeholder Management, Urban Studies, Site Management, Engineering Principles, Geographical Context, Health and Safety, Procurement, Legal Issues |
| Descriptive scope: | 3 PCE |
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