Wang, M; Shaari, N; Abidin, S Z and He, Y (2025) Service design in the context of sustainable production and consumption: A case study of elderly fall-protection clothing. Journal of Engineering, Design and Technology, 23(6), pp. 1919-1939. ISSN 1726-0531
Abstract
Purpose – This study aims to identify the superior service strategies for elderly people in the context of sustainable production and consumption, thereby providing the principles for optimizing the service system of elderly fall-protection clothing. Design/methodology/approach – This study adopted a new service design methodology that integrates a Kansei Engineering methodology and a customer life cycle. The Kansei Engineering methodology can use psychological methods to grasp customer feelings (or needs) and then transfer the collected data to the design domain by using multivariate statistical analyses. The customer life cycle can simulate all the service activities required by a new service system systematically and logically. In terms of the hypothetical scenarios provided by the customer life cycle, the Kansei Engineering methodology can collect service design elements more effectively and logically, thereby making the Kansei Engineering methodology more adaptable to the requirements of service design and sustainable design. Findings – The research findings are the service strategies required for a new service system of elderly fall-protection clothing, as well as a new service design methodology that integrates a Kansei Engineering methodology and a customer life cycle. Research limitations/implications – Designing a service system involves more than just figuring out what service strategies consumers desire; it includes examining how the business integrates resources to help those strategies be implemented. This study's limitation is that it only looks at service strategy development; more research will probably conclude the study on how businesses integrate resources to support service strategy implementation. Practical implications – Elderly fall-protection clothing companies can refer to the service strategies and new knowledge outlined in this study to optimize their service systems. Originality/value – The research results of this study fulfilled the research gap in the service design of elderly fall-protection clothing. Furthermore, this study developed a new design framework for Kansei Engineering methodology, enriching a new Kansei Engineering methodology for service design.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | elderly fall-protection clothing; kansei engineering (ke) methodology; product-service system; service design |
| Index terms: | methodology, consumption, sustainable design, design framework, strategy, multivariate statistical analysis, implementation, clothing, case study, elderly, life cycle |
| Subjects: | value management, data collection methods, management, design practice, statistical analysis, occupational health and safety management, consumer economics, contractual arrangements, design process, research methods, demography |
| Topics: | Project Management, Health and Safety, Procurement, Urban Studies, Design Practice, Research Practice, Business Strategy, Stakeholder Management |
| Descriptive scope: | 4 CTEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here