Maveza, Posani (2022) The quality excellence framework: Driving effective quality management practices in infrastructure construction projects. PhD thesis, Queensland University of Technology, Australia.
Abstract
This thesis investigated the levels of infrastructure construction project stakeholders’ involvement, their influence on quality outcomes, and how improved participation can enhance not only quality outcomes but overall project delivery success. Understanding the current engagement mechanisms and the innate challenges provided a basis for developing a framework, the Quality Excellence Framework (QEF), a framework that provides the foundation for successful quality outcomes, overall project success, continuous improvement and innovation. The research, conducted over three phases, comprised qualitative and quantitative analyses. The final phase, the Focus Group Discussion (FGD), was an endorsement of the QEF by a panel of industry experts.
| Item Type: | Thesis (Doctoral) |
|---|---|
| Thesis advisor: | Coffey, Vaughan and Lamari, Fiona |
| Uncontrolled Keywords: | quality ; infrastructure construction projects; success factors; continuous improvement; innovation; stakeholder alignment |
| Index terms: | quality management practice, quantitative analysis, project delivery, focus group, infrastructure construction, success factor, project success, project stakeholder, continuous improvement |
| Subjects: | sociology, data analysis and analytics, performance measurement, management, project delivery, health monitoring assessment and metrics, project management theory and practice, data collection methods, civil engineering |
| Topics: | Quality Management, Health and Safety, Research Practice, Engineering Principles, Stakeholder Management, Project Management, Procurement |
| Descriptive scope: | 4 PCTE |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here