Karimi, Rozi (2026) The impact of social media use on team feedback and team performance in construction site management practices. PhD thesis, Monash University, Australia.
Abstract
This thesis explores the role of social media in enhancing team feedback and team performance in construction site management practices. It investigates how SM platforms improve coordination, knowledge sharing, and member support among construction professionals in Australia. Using a conceptual model grounded in Communication Visibility Theory and Social Exchange Theory, the study employs survey data from 269 professionals to examine these relationships. Findings suggest that SM use significantly enhances team performance by fostering trust, collaboration, and efficient project communication. These insights provide practical strategies for construction managers to optimise SM integration, ultimately improving project outcomes and workplace efficiency.
| Item Type: | Thesis (Doctoral) |
|---|---|
| Thesis advisor: | Moehler, Robert; Fang, Yihai and Ahmad, Saima |
| Uncontrolled Keywords: | social media use; knowledge sharing; member support; coordination; team feedback; team performance; survey; multiple regression; process macro moderated mediation model; construction site management |
| Index terms: | efficiency, project communication, coordination, survey, collaboration, social media, Australia, integration, multiple-regression, team performance, knowledge sharing, management practice, construction professional, construction site, project outcome, mediation, social exchange theory, strategy, construction manager, platform |
| Subjects: | professional development, performance management, project completion, profession, Geography, technology adoption, work location, data collection methods, digital design, dispute resolution, statistical analysis, knowledge management, organizational analysis, social theory, management |
| Topics: | Organizational Design, Business Strategy, Roles and Professions, Quality Management, Project Management, Digital Applications, Research Practice, Information Management, Site Management, Geographical Context, Legal Issues |
| Descriptive scope: | 5 PCTEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here