Longwe, T; Lord, W and Carrillo, P (2015) The impact of employee experience in uptake of company collaborative tool. In: Raiden, A and Aboagye-Nimo, E (eds.) Proceedings of 31st Annual ARCOM Conference, 7-9 September 2015, Lincoln, UK.
Abstract
Working behaviours are not easily changed, even though technology has been put into place to improve employee productivity and performance. Although construction projects are completed by multidisciplinary teams, human input is a common feature which provides lesson learning beyond the confinement of discipline specific procedures. This research focuses on an SME Civil and Structural engineering consultancy which is in the process of adopting Building Information Modelling (BIM) within the context of the UK government 2016 mandate. This research will explore how organisations can capitalise on user experience to maintain continuity amidst technological and social changes. A qualitative research strategy was adopted, based on an extensive literature review and semi-structured interviews in order to provide a snapshot of the actions undertaken by organisations to profit from employee experience. Reliance on an employee's ability and experiences can be a bar as it limits an individual's willingness to adopt different and new ways of working. As such, experience is a double edged sword as past ways of working can act as an inhibitor to the adoption of new practices.
| Item Type: | Conference Paper (Paper) |
|---|---|
| Uncontrolled Keywords: | adoption of document management; BIM; employee experience |
| Index terms: | productivity, literature review, multidisciplinary team, strategy, profit, interview, mandate, building information modelling, user experience, consultancy, qualitative research, construction project |
| Subjects: | research design and methodology, organization, user-centered design, data collection methods, economic analysis, data analysis and analytics, management, production management, sociology, information systems, political science |
| Topics: | Design Practice, Digital Applications, Organizational Design, Project Management, Research Practice, Business Strategy, Governance |
| Descriptive scope: | 5 PCTEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here