Chiloane-Nwabueze, Salome (2024) A decision support framework for grading of civil engineering contractors and evaluation of infrastructure project performance. DEng thesis, University of the Witwatersrand, Johannesburg, South Africa.
Abstract
The construction sector plays a key role in the economic development of a country. The management of this sector is thus crucial in maximising the performance of the sector and the economy. The South African construction sector performance has some level of inefficiencies that could be improved to enhance the sector's performance outputs. Therefore, the study aimed to develop a framework for grading civil engineering contractors and the evaluation of project performance. To achieve this, the study reviewed the literature on relevant key concepts and CIDB processes and systems. The government of South Africa has mandated the registration and grading of contractors to the Construction Industry Development Board (CIDB). The CIDB grade is a license for trading with the government. It certifies contractors who are graded as capable of delivering projects up to a pre-determined contract value in each class of work. Currently, the grading system is based on two key determinants, which are the contractor's track record (i.e., completed projects) and available capital. Presently, a contractor grade does not denote the contractors' capabilities. However, contractor grading and performance evaluation should be a multi-criteria decision-making process. A questionnaire was developed and distributed to the key participants in the industry to establish whether there is a need for enhancing the current registration, grading, and performance evaluation of contractors in the construction sector and to establish relevant criteria. Of the 149 respondents, the results of the study have revealed that most of the respondents (88.6%) agree that enhancing the current construction sector entry requirements could assist in improving contractors' capabilities. Moreover, 90.6% of the respondents have indicated that enhancing the current construction sector entry requirements will assist in improving the performance outputs of the construction sector. A multicriteria decision-making methodology using the Analytical Hierarchy Process (AHP) based on seven main criteria with seventeen sub-criteria was carried out for iii grading of contractors and performance evaluation of contractors. Thereafter, using the results obtained from the AHP, an enhanced framework was developed for registering, grading, and evaluating the performance of contractors. Relevant scenarios and CIDB grading scenarios were applied to test and validate the developed framework. The construction sector entry requirements have been proposed by the study based on the literature reviewed and results of the state of practice survey to improve the sector performance. One way of improving the sector's performance is through entry regulation. Organisations and some countries worldwide have some form of entry regulation to manage the construction sector. To minimise business failure and poor performance, new entrants need to have at least a recognised technical qualification in the aspiring field of work. This will ensure that new entrants have the relevant knowledge of the field in which they aspire to enter. Having entry regulations and improved grading and performance evaluation systems may assist in improving the sector's performance. Proposals on the enhancements that may be considered by the CIDB are made which may assist in improving the industry's performance.
| Item Type: | Thesis (Doctoral) |
|---|---|
| Thesis advisor: | Fitchett, Anne and Glendinning, Alistair |
| Index terms: | project performance, infrastructure project, analytical hierarchy process, determinant, engineering contractor, qualification, construction industry development, methodology, decision-making, questionnaire, regulation, South Africa, construction sector, performance evaluation, business failure, economic development, proposal, decision support, multi-criteria decision-making, survey |
| Subjects: | performance measurement, firms, project management theory and practice, decision analysis, industry analysis, infrastructure and transport systems, political science, data collection methods, risk assessment, economic development, research methods, educational resources, Geography, development economics, decision-making and optimization, project planning, economic analysis |
| Topics: | International Construction, Research Practice, Business Strategy, Governance, Roles and Professions, Quality Management, Education, Geographical Context, Project Management, Engineering Principles, Sustainability, Risk Management |
| Descriptive scope: | 5 PCTEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here