Duong, A. T. B.; Ta, T. D.; Truong, D. Q.; Hoang, T. G.; Pham, H.; Hoang, T. H. and Truong Quang, H. (2026) Direct and indirect effect of risk on construction supply chain in disruption era: A service-oriented view. Engineering, Construction and Architectural Management, 33(4), pp. 2995-3024. ISSN 0969-9988
Abstract
Purpose – This study analyses the direct and indirect impacts of risks on the service-oriented construction supply chain and its resilience during disruptions. Design/methodology/approach – We utilised the service-dominant logic, contingency and information processing theories to identify service-oriented construction supply chain characteristics and risk behaviours during turbulent times. Findings – Our analysis of 285 construction companies with a strong service orientation revealed that the proposed risk model explains a 33.6% variance in supplier performance, 46.4% operational performance, 47.1% customer satisfaction and 46.5% financial performance. Our findings highlight the importance of effectively monitoring risks in service-oriented construction supply chains and examining complex networks in which risk variables impact construction supply chain performance. Research limitations/implications – This study examines the influence mechanisms between risks and actors' performance in construction supply chains, taking a service-oriented perspective. Originality/value – Previous studies emphasise the risks that construction companies encounter from disruptions, such as maintaining operations and enhancing performance. Nevertheless, the research still needs to establish the transmission mechanism of the simultaneous impact (direct and indirect) of all forms of risk on supply chain performance.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | COVID-19; Israel–hamas conflict; risk; service-dominant logic; supply chain performance; supply chain risk management; the Russian–Ukrainian conflict; Vietnam |
| Index terms: | indirect effect, financial performance, risk behaviour, methodology, Israel, construction company, COVID-19, Vietnam, information processing, construction supply chain, supply chain performance, customer satisfaction, monitoring, service-dominant logic, variance, supply chain risk management |
| Subjects: | service delivery, health risk and incident analysis, measurement and scaling, construction logistics, supply chain performance, control systems, data science, Geography, supply chain risk, decision-making and reasoning, business analysis, research methods, organization, analytical methods |
| Topics: | Geographical Context, Health and Safety, Supply Chain Management, Stakeholder Management, Research Practice, Business Strategy, Site Management, Digital Applications |
| Descriptive scope: | 4 PCTA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here