Al-Qayoudhi, S. A. S.; Kamal, E. M. and Said, I. (2026) Improving total quality management implementation at the University of Technology and Applied Sciences in the Sultanate of Oman. Journal of Construction in Developing Countries, 30(Supp.), pp. 15-37. ISSN 1823-6499
Abstract
Education is recognised as a crucial pillar in the economy and social growth plans of Oman. However, Oman's educational system continues to face challenges that require institutions to improve their quality management systems. It is essential that higher education institutions (HEIs) in Oman equip their graduates with the necessary skills to meet the professional challenges and address the gaps in the local curricula to achieve the required academic standards. Additionally, there is a notable lack of awareness among some academics regarding the latest industrial trends. In this regard, the study aims to investigate the implementation of total quality management (TQM) at the University of Technology and Applied Sciences (UTAS). Utilising a quantitative approach, this study employed a questionnaire to assess the implementation of quality management systems at UTAS. Targeting staff and students across various levels, the survey was distributed among the seven colleges of technology in UTAS. The study used convenient sampling and obtained 300 completed responses to the questionnaire. The p-value was used in hypothesis testing and Statistical Package for the Social Sciences (SPSS) was employed to analyse the factors. The findings indicate that, aside from customer focus, there is a significant correlation between TQM procedures and the quality of teaching and learning, as well as support services and facilities. Furthermore, the study highlights the critical components necessary for adopting TQM at UTAS and suggests changes for the future in various operational areas. It views quality as the most important factor for HEIs. The results of this study can assist UTAS and other HEIs in Oman in developing a new strategy to enhance their current quality systems. The findings can also provide valuable insights for researchers and specialised practitioners to gain a better understanding of TQM methods in HEIs.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | customer focus; quality of teaching and learning; support services and facilities; total quality management; TQM implementation |
| Index terms: | package, total quality management, strategy, implementation, quality management system, questionnaire, sampling, testing, higher education institution, social science, science, survey, practitioner, Oman, face |
| Subjects: | Geography, evaluation methods, specialized education, management, contractual arrangements, data collection methods, psychology, practitioner, professional practice, theoretical framing, project delivery, educational institutions |
| Topics: | Research Practice, Engineering Principles, Roles and Professions, Quality Management, Procurement, Education, Geographical Context, Business Strategy, Organizational Design |
| Descriptive scope: | 5 PCTEA |
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