Razak, D S A; Mills, G and Roberts, A (2016) External failure cost in construction supply chains. In: Chan, P W and Neilson, C J (eds.) Proceedings of 32nd Annual ARCOM Conference, 5-7 September 2016, Manchester, UK.
Abstract
The effective measurement of cost of quality has an important role to play in driving quality. A handful of studies on the implementation of cost of quality in the construction industry have been undertaken with a good deal more published in other sectors. Cost of quality definitions, methods, and models are reviewed. The findings of a workshop with industry practitioners show a new categorisation for external failure quality cost elements that is relevant to the construction sector. A new study is then proposed that focuses on the measurement of external failure cost during the post-handover stage of construction
| Item Type: | Conference Paper (Paper) |
|---|---|
| Uncontrolled Keywords: | cost of quality; external failure cost; quality cost; construction supply chain |
| Index terms: | practitioner, construction supply chain, construction industry, implementation, construction sector, workshop, construction cost |
| Subjects: | financial and cost management, contractual arrangements, practitioner, construction logistics, construction type, industry analysis |
| Topics: | Supply Chain Management, Construction Technology, Procurement, Roles and Professions, Research Practice, Cost Management |
| Descriptive scope: | 3 PCT |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here