Rodriguez-Labajos, L; Thomson, C and O'Brien, G (2016) Exploring the attributes and KPIs adopted by international healthcare providers to measure the performance of their estates at the strategic level. In: Chan, P W and Neilson, C J (eds.) Proceedings of 32nd Annual ARCOM Conference, 5-7 September 2016, Manchester, UK.
Abstract
The requirements to improve facility, the influence of health policies, changes in government priorities and ever tightening budgets are driving facilities managers to question what a good health estate looks like. It is crucial to develop a health estates performance model that serves as a reference for healthcare organisations to work towards its achievement. This research provides a list of parameters and performance metrics that can form the baseline for the approach to developing the model. The asset and facilities management frameworks for nine international healthcare organisations are reviewed reflecting varied contexts to identify the parameters employed to assess facility performance, followed by comparison with the theoretical models for measuring the performance of the FM. The findings from the research shows that each organisation employs a list of metrics that are more aligned and tailored to their contextual priorities and policies. Although there are some similarities between them, the research reveals that there are inconsistencies and some gaps that are not covered by the theoretical FM models. The next step of the research seeks to explore the rationale for this through a pan EU survey and focus groups.
| Item Type: | Conference Paper (Paper) |
|---|---|
| Uncontrolled Keywords: | facilities management; healthcare estate; key performance indicators; performance measurement |
| Index terms: | key performance indicator, focus group, performance metric, performance measurement, survey, facilities manager, facilities management |
| Subjects: | project delivery, practitioner, data collection methods, management, performance measurement |
| Topics: | Business Strategy, Research Practice, Project Management, Roles and Professions, Quality Management |
| Descriptive scope: | 3 PCE |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here