Madritsch, T and Ebinger, M (2011) A management framework for the built environment: BEM2/BEM3. Built Environment Project and Asset Management, 1(2), pp. 111-121. ISSN 2044-124X
Abstract
Purpose – The purpose of this paper is to present a process capability assessment tool to identify process maturity levels in the “built environment management” disciplines in various industries. Design/methodology/approach – The researchers investigated and evaluated current FM/RE management models and analysis tools and developed an assessment tool to measure Facility Management (FM) capability of an organization. The “Built Environment Management Model” (BEM2) is a process framework for FM/RE, which is extended into the “Built Environment Management Maturity Model” (BEM3) to measure FM/RE maturity. Using the tool, the research team analyzed the FM capability of more than 50 organizations with major real estate portfolios in the USA and Europe (primarily Austria). Findings – BEM2 and BEM3 provide a simple, yet comprehensive tool set for the FM/RE industries. The resulting capability profiles provide a highlevel overview of current practices in FM. Further, the capability profiles allow organizations to benchmark their FM capability against peer groups and industry leaders. Research limitations/implications – The two models are currently limited to a description of processes and are as such explaining the sequence and maturity of FM/RE business processes. The do not yet address the skill sets and capabilities required to effectively perform these functions. The integration with existing models in organisational and project management can also be further explored. Practical implications – The capability profiles allow organizations to benchmark their FM capability against peer groups and industry leaders. The findings will help to further professionalize FM functions to raise the efficiency of organizational processes. Originality/value – The proposed contributes to the discussion on standardization and taxonomy development in the FM/RE discipline. It draws principles from related management models and applies them successfully in FM and real estate management.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | built environment; Europe; facility management; maturity models; process classification framework; real estate; taxonomy; United States of America |
| Index terms: | United States of America, maturity level, maturity model, Europe, efficiency, Austria, built environment, integration, methodology, standardization, real estate, project management, taxonomy |
| Subjects: | organizational analysis, infrastructure and transport systems, research methods, performance management, physical geography and landforms, performance measurement, project management theory and practice, evaluation, Geography, real estate economics, data analysis and analytics |
| Topics: | Organizational Design, Urban Studies, Quality Management, Research Practice, Project Management, Geographical Context |
| Descriptive scope: | 4 PCTA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here