Sridarran, P and Fernando, N G (2016) Change management framework to enable sustainable outsourcing of facilities management services. Built Environment Project and Asset Management, 6(3), pp. 317-331. ISSN 2044-124X
Abstract
Purpose - In this present globalised era, outsourcing has become a very popular and much sought after procurement strategy for facilities management (FM). Generally, a sustainable procurement system should be capable enough to deliver the services free of disruptions. However, outsourcing can bring about changes in working patterns, organisational culture and management styles which can possibly disrupt the activities of an organisation. In order to avoid such disruptions, organisations need to adopt a measured approach towards this change. Accordingly, the purpose of this paper is to investigate the importance of change management to enable sustainable outsourcing of FM services. Design/methodology/approach - Within commercial building context, the questions of “why change is not managed during outsourcing of FM services” and “how can it be managed” are investigated through case studies. Findings - Organisations encountered various disagreements due to inadequate management of change during outsourcing. If the changes emanating from outsourcing are not managed satisfactorily, it would result in possible disruptions. However, to make changes happen successfully is one of the most challenging tasks faced by the leadership and corporate management of the organisations. Originality/value - In order to facilitate the practitioners in the industry, this paper finally offers a framework for change management during outsourcing based on the findings.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | outsourcing; Sri Lanka; change management; maintenance; facilities management; building operations |
| Index terms: | outsourcing, case study, management style, facilities management services, procurement strategy, change management, management of change, procurement system, practitioner, Sri Lanka, methodology, commercial building, organizational culture, facilities management, building operation |
| Subjects: | sociology, management, research methods, service delivery, Geography, contractual arrangements, construction type, data collection methods, business, practitioner |
| Topics: | Procurement, Construction Technology, Roles and Professions, Research Practice, Geographical Context, Project Management, Business Strategy, Organizational Design, Human Resources |
| Descriptive scope: | 4 PCTE |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here