Kumaraswamy, M; Mahesh, G; Mahalingam, A; Loganathan, S and Kalidindi, S N (2017) Developing a clients' charter and construction project KPIs to direct and drive industry improvements. Built Environment Project and Asset Management, 7(3), pp. 253-270. ISSN 2044-124X
Abstract
This paper shows that the charter and key performance indicators are outcomes from an industry-led self-improvement initiative that launched with building construction clients at the forefront, rather than a top-down imposition from government.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | India; KPIs; clients' charter; construction clients; construction industry institute; industry improvement initiative |
| Index terms: | construction project, building construction, India, construction client, key performance indicator, industry improvement initiative, Construction Industry Institute |
| Subjects: | practitioner, building construction, research organizations, production management, project delivery, Geography, organization |
| Topics: | Project Management, Construction Technology, Roles and Professions, Research Practice, Business Strategy, Geographical Context |
| Descriptive scope: | 2 PC |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here