Issa, R R A; Olbina, S and Zuppa, D (2018) Model for developing trust on US construction projects. Built Environment Project and Asset Management, 8(1), pp. 5-23. ISSN 2044-124X
Abstract
Purpose The purpose of this paper is to identify the factors found on US construction projects that are perceived by contractors to strengthen or weaken trust between contracting stakeholders and to develop a framework for evaluating these relationships. Design/methodology/approach A comprehensive framework containing a number of factors (54) that could impact trust on construction projects was first developed. A survey questionnaire was then developed and administered via phone to contractors selected from the Engineering News Record top 400 US construction companies. The survey findings were then used to develop a trust model and case studies were used to validate and revise the trust model. Findings A trust model is developed that helps large US contractors measure and improve trust with other stakeholders on their projects. Practical implications Large US contractors are now provided with a tool not previously available to help them measure and improve trust between the different contracting parties on construction projects which can help them decrease project time and costs, and improve project results. Originality/value The proposed trust model adds a number of different dimensions to the existing trust models found in the literature and as such improves the contractor’s ability to foster and enhance trust on a US construction project.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | construction; trust; communication; project management; productivity; trust model |
| Index terms: | questionnaire, construction project, methodology, project management, dimension, case study, construction company, survey, contracting party, trust model, productivity |
| Subjects: | management, research methods, production management, project management theory and practice, psychology, health monitoring assessment and metrics, data collection methods, organization, practitioner |
| Topics: | Roles and Professions, Research Practice, Project Management, Business Strategy, Health and Safety, Organizational Design |
| Descriptive scope: | 5 PCTEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here