Johannes, K; Voordijk, H and Aranda-Mena, G (2023) The role of purchasing in raising the maturity of smart maintenance management. Built Environment Project and Asset Management, 13(2), pp. 324-340. ISSN 2044-124X
Abstract
Purpose: The aim of this study is to provide insights into how the purchasing function can increase the maturity of smart maintenance management (SMM) in construction clients by (1) assessing current SMM maturity and (2) developing an adapted service triad for purchasing's meaningful involvement in SMM. Design/methodology/approach: A multiple case research design was used, and data were collected from four higher education institutes in the Netherlands through an assessment of their current SMM maturity. Coding and a cross-case analysis were used to qualitatively analyze the data to identify roles and value chain integration factors as intermediate steps in adapting the service triad to a service hexad. Findings: Within construction client organizations, collaboration between maintenance management, project management and ICT services requires improvement. The proposed service hexad redefines the client's SMM roles with the aim of improving collaboration. The authors discuss how this enables a transition to higher levels of SMM maturity. Research limitations/implications: The findings were derived from a particular class of construction clients: higher education institutes that operate owner-occupied properties. Although the service hexad could be adapted, to owner-occupied multi-user properties, further research is necessary to assess its relevance for investor-owned properties. Practical implications: Implementing the service hexad provides construction clients with a stronger position in supply networks. It clarifies the briefing process in construction management and emphasizes the data supply responsibilities of construction management professionals. Originality/value: The study draws on the service triads and meaningful involvement concepts from the purchasing literature and applies them to SMM.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | asset management; collaboration; construction clients; facilities management; maturity assessment; multiple case study; real estate; service triads |
| Index terms: | maintenance management, value chain, investor, case study, research design, asset management, owner, Netherlands, purchasing, higher education, construction client, real estate, collaboration, integration, methodology, cross-case analysis, facilities management, project management, briefing |
| Subjects: | sociology, educational institutions, asset management, organizational analysis, procurement strategy, maintenance engineering, research methods, management, value chain strategy, project management theory and practice, Geography, real estate economics, data analysis and analytics, research design and methodology, data collection methods, scope management, practitioner |
| Topics: | Business Strategy, Geographical Context, Project Management, Research Practice, Stakeholder Management, Roles and Professions, Procurement, Urban Studies, Supply Chain Management, Organizational Design, Education |
| Descriptive scope: | 4 PCTE |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here