Ojuri, O; Mills, G R W and Opoku, A (2023) Exploring social value and their enablers as business models for sustainable water supply projects. Built Environment Project and Asset Management, 13(4), pp. 535-551. ISSN 2044-124X
Abstract
Purpose: This work aims to understand how social value is created and delivered using community-based water supply projects. It examines social value creation given the enabling concepts – value co-creation and service ecosystems as business models for infrastructure. Design/methodology/approach: Inductive reasoning, including qualitative research design, was applied to two water supply projects. The qualitative stage created social value co-creation features using the purposive sampling of 72 semi-structured interviews. Findings: The qualitative analysis features social value co-creation, which includes a sense of social unity, end-user empowerment, Behavioural transformation, and knowledge transfer. Although value destruction also emerged while examining social value co-creation, the research identifies the “red flags” and value contradictions that must be avoided. Research limitations/implications: The enablers of sustainable infrastructure projects should include social value, service ecosystems and value co-creation. Practical implications: There is a need for the government and non-governmental organisations to create enabling platforms that involve a planned dialogical communication process supporting the development and enhancement of relationships of stakeholders to maximise social value from infrastructure projects. Originality/value: The work offers a widened perspective of social value creation and a new framework called “Social value co-creation/destruction” (SVCC/SVCD) as the business model for sustainable infrastructure projects. It is the first attempt to illustrate social value creation in construction from service ecosystems and value co-creation perspectives.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | business models; infrastructure; service ecosystems; social value; value co-creation; water supply projects |
| Index terms: | knowledge transfer, business model, qualitative analysis, social value, methodology, qualitative research, value co-creation, non-governmental organization, purposive sampling, co-creation, infrastructure project, water supply, platform, reasoning, empowerment, community-based, interview, transformation |
| Subjects: | design process, digital design, management, research methods, communities and social development, infrastructure and transport systems, political science, cognitive psychology, sociology, value management, research dissemination and communication, data collection methods, business, research design and methodology |
| Topics: | Business Strategy, Research Practice, Engineering Principles, Stakeholder Management, Governance, Design Practice, Digital Applications, Urban Studies, Human Resources |
| Descriptive scope: | 5 PCTEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here