Pheng, L S and May, C F (1997) Quality management systems: A study of authority and empowerment. Building Research & Information, 25(3), pp. 158-169. ISSN 0961-3218
Abstract
This paper examines the types of power in organizations, authority, empowerment, organization politics, employees' resistance to change, leadership style and conflicts within construction organizations which may negate the effective development, implementation and maintenance of quality management systems. The results of a questionnaire and in-depth interviews are analysed. Diverse management factors including support of senior management, appropriate leadership style, cultivating employee's enthusiasm and participation, open communication and feedback must be managed properly to achieve quality management systems in the construction industry.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | authority; effectiveness; empowerment; human factors Singapore; iso 9000; leadership; organizational change; quality management systems |
| Index terms: | ISO, construction organization, Singapore, empowerment, organizational change, interview, politics, leadership style, effectiveness, questionnaire, quality management system, human factor, implementation, construction industry |
| Subjects: | Geography, performance management, management, political science, industry analysis, leadership, occupational health and safety management, organization, business, data collection methods, project delivery, contractual arrangements, standards development |
| Topics: | Quality Management, Human Resources, Organizational Design, Research Practice, Geographical Context, Health and Safety, Business Strategy, Governance, Procurement |
| Descriptive scope: | 5 PCTEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here