Cooper, I (2001) Post-occupancy evaluation: where are you? Building Research & Information, 29(2), pp. 158-163. ISSN 0961-3218
Abstract
This paper provides a historical context for the Probe studies reported in this special issue by describing the stalled development of post-occupancy evaluation (POE) in Britain since the 1960s. It charts 40 years of continuing academic, professional and commercial neglect of POE as a mainstream activity in the procurement of buildings in Britain. It notes the current resurgence of interest in the 'customer care' focus of the Egan Report. And it closes by identifying a re-emerging research agenda for POE in Britain. This could include its use for benchmarking progress in the transition towards more sustainable production and consumption of the built environment.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | benchmarks; customer focus; feedback; innovation; post-occupancy evaluation; probe; sustainability |
| Index terms: | consumption, research agenda, post-occupancy evaluation, built environment, benchmarking |
| Subjects: | performance measurement, evaluation methods, research management, infrastructure and transport systems, consumer economics |
| Topics: | Research Practice, Quality Management, Urban Studies, Stakeholder Management |
| Descriptive scope: | 2 PC |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here