Eley, J (2001) How do post-occupancy evaluation and the facilities manager meet? Building Research & Information, 29(2), pp. 164-167. ISSN 0961-3218
Abstract
This paper poses the question of how facility managers (FMs) can make use of the feedback from post-occupancy evaluation (POE) and some implications for their emerging role. Many UK FMs lack understanding and incentives to use evaluation, feedback and systematic review. Suggestions for empowering FMs and overcoming the barriers to this problem are proposed, along with shifting the FM role from a reactive nature to an emphasis on quality improvement and strategic development.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | customer focus; facility management; feedback; innovation; post-ccupancy evaluation; probe |
| Index terms: | manager, systematic literature review, facilities manager, post-occupancy evaluation, quality improvement |
| Subjects: | research evaluation and metrics, evaluation methods, project delivery, practitioner |
| Topics: | Quality Management, Research Practice, Roles and Professions |
| Descriptive scope: | 3 PCE |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here