Measuring construction contractors' organizational learning

The term 'learning organization' has entered the vocabulary of many managers and is providing an alternative basis for evaluating the performance of construction companies. However, there is a long way to go before organizational learning is fully implemented to gain competitive advantage, attain a state of readiness for change and build a capacity to respond and identify future business possibilities. This paper outlines the importance and the principles that underlie organizational learning, and presents a framework for measuring organizational learning as one of the strategies for improving construction business processes. The framework identifies ten dimensions for learning and eight factors that promote organizational generative learning. It provides a methodology for assessing whether organizational learning practices and the factors that induce organizational generative learning are in place and current best practice that characterizes learning organizations. The paper also outlines how a construction contractor can self/third-party audit its organizational learning, which could then act as a catalyst for implementing an organizational learning culture.