Zimmerman, A and Martin, M (2001) Post-occupancy evaluation: Benefits and barriers. Building Research & Information, 29(2), pp. 168-174. ISSN 0961-3218
Abstract
Post-occupancy evaluation (POE) is examined within a North American perspective. Benefits from using POE are examined and include: a feedback loop to enhance continuous improvement processes, improved fit between occupants and their buildings, the optimization of services to suit occupants, the reduction of waste of space and energy, validation of occupants' real needs, reduced ownership/operational expenses, improved competitive advantage in the marketplace. The barriers to implementing POE are found to include: fragmented incentives and benefits within the procurement and operation processes, lack of agreed and reliable indicators, potential liability for owners, exclusion from current delivery expectations, exclusion from professional curricula. Recommendations for overcoming these barriers are made at governmental, institutional, corporate and project levels.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | benchmarks; customer focus; feedback; innovation; North America; post-occupancy evaluation; sustainability |
| Index terms: | liability, competitive advantage, post-occupancy evaluation, owner, continuous improvement, feedback loop, validation, ownership |
| Subjects: | professional development, performance measurement, economics, liability law, market analysis, sociology, control systems, evaluation methods |
| Topics: | Stakeholder Management, Information Management, Engineering Principles, Research Practice, Organizational Design, Legal Issues, Quality Management |
| Descriptive scope: | 2 PC |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here