Othman, A A E (2007) Generating sustainable values and achieving client satisfaction in construction projects through maintenance management: The case of housing projects in abu dhabi, united arab emirates. Architectural Engineering and Design Management, 3(3), pp. 145-159. ISSN 1745-2007
Abstract
Client satisfaction is a key factor for delivering successful construction projects. Clients are satisfied when their objectives are achieved and best value for money is provided. The after practical completion stage represents the phase of examining building design and identifying construction defects. Although many consider it as one of the most unattractive aspects of the construction industry, maintenance is an essential activity for keeping the constructed facility in a condition that facilitates carrying out its intended function. Incorporating expert knowledge and lessons learned from maintenance management in the design and construction process contributes towards improving building performance and enhancing the quality of service provided. This paper aims to generate sustainable values and achieve client satisfaction in construction projects through maintenance management. A research methodology, consisting of a literature review and a field study, was designed to achieve certain objectives. First, a literature review investigated the concepts of value, sustainability and client satisfaction in construction projects as well as maintenance management and methodology. Second, a field study carried out in Musaffah commercial city, Abu Dhabi, the United Arab Emirates (UAE), to improve the sustainability of low-income housing projects is presented. Finally, research findings and recommendations for government authorities, design firms and construction professionals are outlined.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | client satisfaction; housing projects; maintenance management; maintenance methodology; sustainable values |
| Index terms: | construction professional, methodology, best value, construction project, design and construction, client satisfaction, research methodology, lessons learned, United Arab Emirates, construction industry, quality of service, maintenance management, building design, field study, construction defect, low-income housing, design firm, building performance, literature review, housing project |
| Subjects: | bidding, contract obligations, contractual arrangements, data analysis and analytics, architectural design, research design and methodology, client relations, practitioner, housing and residential development, industry analysis, quality assurance, research methods, public and environmental health, maintenance engineering, production management, Geography, professional development |
| Topics: | Legal Issues, Design Practice, Urban Studies, Quality Management, Business Strategy, Health and Safety, Geographical Context, Project Management, Research Practice, Information Management, Stakeholder Management, Roles and Professions, Procurement |
| Descriptive scope: | 4 PCTA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here