Pheng, L S and Hou, C W (2008) Middle management's influence on the effectiveness of ISO 9000 quality management systems in architectural firms. Architectural Engineering and Design Management, 4(3-4), pp. 189-205. ISSN 1745-2007
Abstract
The ISO 9000 series of quality management standards is into its third revision with the introduction of the ISO 9000:2000 version. Since its launch in 1987, much research has been done on top management's influence on the effectiveness of ISO 9000. However, the influence of middle management or supervisory staff on the effectiveness of ISO 9000 has been neglected. This research aims to study the relationship between middle management staff's commitment and attitude towards ISO 9000, and its effect on the successful implementation and maintenance of ISO 9000 quality management systems (QMSs) in organizations. Based on a survey of middle management staff in architectural firms, the study concludes that a high level of commitment from middle management staff can affect the success of ISO 9000 QMSs. Middle management staff with a more positive attitude towards ISO 9000 tend to produce more effective ISO 9000 QMSs and vice versa. These attitudes and the measures that can be taken to achieve better results are identified in the study.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | architectural firms; commitment; iso 9000; middle management; motivation |
| Index terms: | quality management system, top management, management staff, effectiveness, implementation, quality management, ISO, architectural firm, commitment, motivation, survey |
| Subjects: | project delivery, contractual arrangements, standards development, psychology, business, data collection methods, quality assurance, performance management, management |
| Topics: | Procurement, Business Strategy, Research Practice, Organizational Design, Quality Management, Human Resources |
| Descriptive scope: | 3 PCE |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here