Moezzi, M and Goins, J (2011) Text mining for occupant perspectives on the physical workplace. Building Research & Information, 39(2), pp. 169-182. ISSN 0961-3218
Abstract
An analysis is presented of occupants' responses from a commercial building indoor environment satisfaction survey database. Building from satisfaction ratings and standardized categorical responses collected in surveys for 192 office buildings in the United States, text analysis software is used to analyse text responses to open-ended survey questions, focusing on occupants' perspectives on the workplace and building overall, temperature, and acoustics. These occupant texts detail interactions between occupants and their physical environment in a technical sense, but also interpret these interactions, assess their consequences, and reflect on social relationships and other matters that lie outside dimension-by-dimension assessments of the physical environment. Viewed together these texts reveal a user-centred perspective that points to issues that rest below the surface of more technical analyses of buildings, such as over air-conditioning, worker stress and frustration, workplace usability, and relationships between physical and other aspects of the workplace. Attending to this perspective could lead to improvements in occupant experience, building and technology design, building operations, and survey research, as well as inform initiatives that require occupant adaptation and cooperation, including those for reductions in greenhouse gas emissions.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | building performance; indoor environmental quality; occupant adaptation; occupant perceptions; text analysis; workplace satisfaction |
| Index terms: | text analysis, United States, greenhouse gas emission, adaptation, mining, dimension, satisfaction, commercial building, building performance, database, usability, office building, cooperation, satisfaction rating, interaction, survey, occupant perception, building operation, indoor environment, indoor environmental quality |
| Subjects: | construction type, psychology, quality assurance, data collection methods, geotechnical engineering, health behaviours and lifestyles, Geography, user-centered design, data management, management, analytical methods, project delivery, health monitoring assessment and metrics, user focus, environmental science, behavioral psychology, environmental health |
| Topics: | Quality Management, Geographical Context, Business Strategy, Health and Safety, Construction Technology, Project Management, Sustainability, Engineering Principles, Organizational Design, Research Practice, Digital Applications, Design Practice |
| Descriptive scope: | 4 PCEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here