Thyssen, M H; Emmitt, S; Bonke, S and Kirk-Christoffersen, A (2010) Facilitating client value creation in the conceptual design phase of construction projects: A workshop approach. Architectural Engineering and Design Management, 6(1), pp. 18-30. ISSN 1745-2007
Abstract
If client values are not fully understood in a construction project it is likely to result in either low fulfilment of client expectations or multiple design alterations during the project process which lead to additional costs and frustration among the project participants. However, it is not a straightforward management task to operationalize client value in construction. Within this context, the client group comprises multiple stakeholders, which often have conflicting goals and values that may not be fully realized by the stakeholders themselves. The management challenge is further complicated by the fact that the delivery team, which is responsible for understanding and delivering client value, is made up of even more different parties. The article reports the initial outcome of a joint research project between academics and practitioners, which aims to develop a practical workshop model that incorporates client values into the conceptual design of construction projects. The workshop model draws on value management and lean thinking as underlying principles in an attempt to address the ambiguous concept of 'value'.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | briefing; client communication; design management; lean design management; value; value management |
| Index terms: | briefing, client value, value management, conceptual design, practitioner, workshop, design management, construction project |
| Subjects: | construction type, management, practitioner, production management, design practice, client relations, design process, scope management |
| Topics: | Construction Technology, Project Management, Stakeholder Management, Roles and Professions, Design Practice, Value Management |
| Descriptive scope: | 2 PC |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here