Hartog, L; Weijs-Perrée, M and Appel-Meulenbroek, R (2018) The influence of personality on user satisfaction: Multi-tenant offices. Building Research & Information, 46(4), pp. 402-416. ISSN 0961-3218
Abstract
Many different multi-tenant offices have arisen over the last decades, as building owners address the changing nature of the workplace - a need for users to share facilities. However, the existing literature on multi-tenant buildings from the point of view of user satisfaction is scarce, limiting input for user-centred design. This study analyses the influence of personality on user satisfaction with multi-tenant office characteristics. Data were collected through a questionnaire distributed among users of 17 different multi-tenant offices (business centres, incubators serviced offices and co-working places), which yielded 190 respondents. To determine the effects of personal characteristics, a multiple regression model was performed per office variable category. Results showed that users who are more extraverted, open to new experiences and more agreeable were overall more satisfied with the multi-tenant office characteristics. However, the effects of demographics and work-related characteristics were much larger. Men, older users and users working in an open and flexible work environment were overall more satisfied with the office characteristics. Owners, developers and managers can use these results for developing user-centred designs, optimizing the level of satisfaction in their offices.;Many different multi-tenant offices have arisen over the last decades, as building owners address the changing nature of the workplace - a need for users to share facilities. However, the existing literature on multi-tenant buildings from the point of view of user satisfaction is scarce, limiting input for user-centred design. This study analyses the influence of personality on user satisfaction with multi-tenant office characteristics. Data were collected through a questionnaire distributed among users of 17 different multi-tenant offices (business centres, incubators serviced offices and co-working places), which yielded 190 respondents. To determine the effects of personal characteristics, a multiple regression model was performed per office variable category. Results showed that users who are more extraverted, open to new experiences and more agreeable were overall more satisfied with the multi-tenant office characteristics. However, the effects of demographics and work-related characteristics were much larger. Men, older users and users working in an open and flexible work environment were overall more satisfied with the office characteristics. Owners, developers and managers can use these results for developing user-centred designs, optimizing the level of satisfaction in their offices.;
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | multi-tenant offices; personality; offices; workplace; occupants; open plan; co-working; demographics; user satisfaction; Regression models; Multiple regression models; Demography; Working conditions; Regression analysis; Incubators |
| Index terms: | open plan, manager, tenant, demography, multi-tenant office, user satisfaction, questionnaire, regression model, multiple regression model, satisfaction, owner, user-centred design, personality, co-working, business centre, work environment, demographics, working conditions, incubator, regression analysis |
| Subjects: | design practice, management, design concepts, employment law, demography, sociology, statistical analysis, behavioral psychology, user-centred design, construction type, data collection methods, client relations, practitioner, innovation studies, project delivery |
| Topics: | Design Practice, Legal Issues, Urban Studies, Organizational Design, Business Strategy, Research Practice, Project Management, Stakeholder Management, Roles and Professions, Construction Technology |
| Descriptive scope: | 4 PCTA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here