Evaluating positivist theories of occupant satisfaction: A statistical analysis

An explorative statistical analysis of consistent non-domestic building performance studies is conducted non-domestic buildings (n = 47) to validate the universal positions of comfort widely cited in industry guidance and standards. The Building Use Studies (BUS) methodology for evaluating occupant satisfaction employed by these studies was tested for reliability and the factor structure explored. The reliability of this method was found to be 'excellent' and eight latent variables that characterize a hierarchical factor structure induced. Increased visual display unit use and open-plan arrangements were found to be associated with negative occupant perceptions. This suggests that privacy and personal communication may be defining issues for occupant satisfaction, with implications for space planning. Significantly different perceptions towards air quality and conditions in winter were observed between gender and those familiar with their environments were found to have a tendency to hold more negative perceptions more broadly. It has also been found that perceptions towards seasonal conditions may be improved by providing local control to mechanical services. Such insights highlight the limitations of reliance on positivist theory. Hence, it is recommended that high-performance buildings be provided control and management systems that learn from those occupying the building over time, cautiously adapting service provision accordingly.;An explorative statistical analysis of consistent non-domestic building performance studies is conducted non-domestic buildings (n = 47) to validate the universal positions of comfort widely cited in industry guidance and standards. The Building Use Studies (BUS) methodology for evaluating occupant satisfaction employed by these studies was tested for reliability and the factor structure explored. The reliability of this method was found to be 'excellent' and eight latent variables that characterize a hierarchical factor structure induced. Increased visual display unit use and open-plan arrangements were found to be associated with negative occupant perceptions. This suggests that privacy and personal communication may be defining issues for occupant satisfaction, with implications for space planning. Significantly different perceptions towards air quality and conditions in winter were observed between gender and those familiar with their environments were found to have a tendency to hold more negative perceptions more broadly. It has also been found that perceptions towards seasonal conditions may be improved by providing local control to mechanical services. Such insights highlight the limitations of reliance on positivist theory. Hence, it is recommended that high-performance buildings be provided control and management systems that learn from those occupying the building over time, cautiously adapting service provision accordingly.;