Love, P E D; Huang, J C; Edwards, D J and Irani, Z (2004) Nurturing a learning organization in construction: A focus on strategic shift, organizational transformation, customer orientation and quality centered learning. Construction Innovation, 4(2), pp. 113-126. ISSN 1471-4175
Abstract
The construction industry resides in a period of intense introspection as it seeks to improve its performance and productivity. Yet, yielding such improvements requires each individual organization to adopt a customer value strategy that enables organizational learning to become an integral part of an organization's fabric. This paper reviews the elements of a learning organization within the context of the construction environment. A conceptual framework that can provide managers with a better understanding of how a learning organization in construction can be nurtured is presented. Embodied within this framework are factors such as strategic shift, organization transformation, customer orientation and quality centered learning. The paper concludes by suggesting that the key success factor for each individual organization may no longer be a matter of size or the number of assets, but the amount and quality of experience it can apply and manage.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | change; customer orientation; learning organization; organizational learning; quality |
| Index terms: | conceptual framework, strategy, success factor, manager, organizational learning, construction industry, productivity, transformation |
| Subjects: | business, practitioner, health monitoring assessment and metrics, theoretical framing, management, professional development, industry analysis |
| Topics: | Roles and Professions, Business Strategy, Health and Safety, Research Practice, Information Management |
| Descriptive scope: | 4 PCTA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here