Potential for improving site management practices through knowledge management

To examine the development of a viable framework for the enhancement of construction site management practices through an integration of knowledge management (KM) processes ‐ underpinned by case study findings from construction organizations that have implemented knowledge management. A multiple case study approach (that incorporates qualitative comparators with observations made within five construction sites) was adopted. The main aims were to investigate the key problems of site management practices, to observe existing practice in managing knowledge on the construction site, and to present opportunities for improvement. The case study findings revealed that services obstruction, poor site communication and information, incomplete design, local residents, and cooperation and motivation issues are major problems inhibiting construction site performance. They also identified that the site management team used conventional approaches (meeting and observation) to resolve management and technical problems onthe construction site. The site management teams should be prepared to deal with onsite problems and risks in a systematic and efficient way.KM can help to prevent the site management team from repeating past errors; by capturing best practices, lessons learned,and especially, the solutions to problems that arise on site, similar situations in the future can be dealt with efficiently and effectively.There is little written on how to improve site management practices through knowledge management.This paper focuses on a KM deployment at site management level and demonstrates that site management teams still do not have any systematic methods for the creation, capture, storage, sharing and reuse of knowledge.