Success factors for the implementation of web-based construction project management systems: A cross-case analysis

Purpose Academics and practitioners anticipated that web-based project management systems (WPMSs) would enhance and revolutionise the way in which construction-related organisations conduct business. However, widespread adoption and effective use have not reached expected levels partly because of a lack of comprehensive understanding on how to implement WPMSs avoiding pitfalls and failure. This paper aims to investigate the rationale behind WPMS performance deviations in order to suggest ways to effectively employ WPMSs in construction projects. Design/methodology/approach Three project-level case studies were undertaken representing a highly successful, a moderately successful, and an unsuccessful WPMS implementation. For each case, WPMS implementation and operational issues were examined, followed by a detailed investigation on the key factors affecting the WPMS application. The findings from the three case studies were then compared and analysed. Findings The case studies reveal a clear pattern related to WPMS performance in relation to a number of issues. Following this pattern, the study identifies "basic" requirements as well as "important" and "key" factors for a successful WPMS implementation. The conclusions from the case studies suggest ways in which construction project teams can reap greater benefits from using WPMSs in their work. Originality/value The findings reported herein will benefit construction practitioners by guiding them to more productive ways of utilising and managing WPMSs, thereby promoting widespread acceptance of such systems in the industry.