Abuezhayeh, S W; Ruddock, L and Shehabat, I (2022) Integration between knowledge management and business process management and its impact on the decision making process in the construction sector: A case study of Jordan. Construction Innovation, 22(4), pp. 987-1010. ISSN 1471-4175
Abstract
Purpose: The purpose of this paper is to investigate and explain how organizations in the construction sector can enhance their decision-making process (DMP) by practising knowledge management (KM) and business process management (BPM) activities. A conceptual framework is developed that recognises the elements that impact DMP in terms of KM and BPM. The development of this framework goes beyond current empirical work on KM in addition to BPM as it investigates a wider variety of variables that impact DMP. Design/methodology/approach: A case study is undertaken in the context of the construction industry in Jordan. A theoretical framework is developed and assessment of the proposed framework was undertaken through a questionnaire survey of decision-makers in the construction sector and expert interviews. Findings: The outcomes of this research provide several contributions to aid decision-makers in construction organizations. Growth in the usage of KM and BPM, in addition to the integration between them, can provide employees with task-related knowledge in the organization’s operative business processes, improve process performance, promote core competence and maximise and optimise business performance. Originality/value: Through the production of a framework, this study provides a tool to enable improved decision-making. The framework generates a strong operational as well as theoretical approach to the organizational utilization of knowledge and business processes.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | business process management; construction sector; decision-making; Jordan; knowledge management; management |
| Index terms: | process management, questionnaire, business performance, methodology, decision-making, integration, competence, process performance, knowledge management, conceptual framework, construction sector, interview, survey, operative, construction industry, Jordan, case study, construction organization, decision-making process |
| Subjects: | professional development, personnel development, Geography, research methods, management, theoretical framing, performance measurement, industry analysis, decision analysis, organizational analysis, practitioner, organization, data collection methods |
| Topics: | Research Practice, Geographical Context, Information Management, Business Strategy, Risk Management, Roles and Professions, Quality Management, Human Resources, Organizational Design |
| Descriptive scope: | 5 PCTEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here