Cherns, A B and Bryant, D T (1984) Studying the client's role in construction management. Construction Management and Economics, 2(2), pp. 177-184. ISSN 01446193
Abstract
Construction industry researchers tend to oversimplify the role of the client in the construction management process. This partly results from the propensity of researchers to use 'broadcast' survey method approaches which typically achieve shallow penetration of the client's world. Obtaining access to critical data involves a different relationship between researcher and client. When the client is seen as complex rather than unitary, the history and prehistory of the project loom large. What has occurred in the past can have a crucial effect on the operations of the project team assembled to manage the construction. A pilot study to test the feasibility of obtaining valid information from building clients is described. T went y 'points' or hypotheses about the client’s role in construction management are advanced and are to be tested in a forthcoming major study.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | client complexity; client involvement in construction management; communications in project management; project team organization; temporary multiorganization |
| Index terms: | survey, client involvement, history, complexity, construction industry, penetration, project team, project management |
| Subjects: | industry analysis, systems engineering, market analysis, project management theory and practice, architectural and construction history, project delivery, data collection methods, client relations |
| Topics: | Stakeholder Management, Project Management, Research Practice, Engineering Principles |
| Descriptive scope: | 3 CTE |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here