Wongbumru, T and Dewancker, B (2016) Post-occupancy evaluation of user satisfaction: A case study of "old" and "new" public housing schemes in Bangkok. Architectural Engineering and Design Management, 12(2), pp. 107-124. ISSN 1745-2007
Abstract
For more than 40 years public housing has been associated with Thailand's development policy for low- and middle-income people, implemented by the National Housing Authority. Two significant periods of housing development, old and new schemes in Bangkok, were investigated with regard to how residents perceive their building and environmental conditions. A total of 740 questionnaire responses from Klong Chan Flat (old project) and Buengkum Baan Eur Arthron (new project) were analysed to understand the residents' satisfaction with existing conditions through post-occupancy evaluation. 30 variables associated with dwelling, building and community features, revealed that residents' satisfaction of Buengkum Baan Eur Arthron was higher than that of the Klong Chan Flat Project. The results of this research provide unique information from which improvements in future housing projects could be made. This may enable relevant stakeholders, such as the National Housing Authority, to identify ways of improving the quality of life for residents and also the sustainability of new housing developments. For more than 40 years public housing has been associated with Thailand's development policy for low- and middle-income people, implemented by the National Housing Authority. Two significant periods of housing development, old and new schemes in Bangkok, were investigated with regard to how residents perceive their building and environmental conditions. A total of 740 questionnaire responses from Klong Chan Flat (old project) and Buengkum Baan Eur Arthron (new project) were analysed to understand the residents' satisfaction with existing conditions through post-occupancy evaluation. 30 variables associated with dwelling, building and community features, revealed that residents' satisfaction of Buengkum Baan Eur Arthron was higher than that of the Klong Chan Flat Project. The results of this research provide unique information from which improvements in future housing projects could be made. This may enable relevant stakeholders, such as the National Housing Authority, to identify ways of improving the quality of life for residents and also the sustainability of new housing developments.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | post-occupancy evaluation; logistic regression; public housing; national housing authority; user satisfaction; housing developments; affordable housing |
| Index terms: | satisfaction, case study, logistic regression, national housing authority, housing development, housing project, quality of life, post-occupancy evaluation, questionnaire, public housing, Thailand, income, user satisfaction, affordable housing, environmental conditions |
| Subjects: | client relations, data collection methods, construction type, project delivery, institutional frameworks, evaluation methods, economic analysis, environmental science, Geography, public and environmental health, statistical analysis, housing and residential development |
| Topics: | Research Practice, Geographical Context, Project Management, Health and Safety, Business Strategy, Sustainability, Governance, Construction Technology, Stakeholder Management, Quality Management, Urban Studies |
| Descriptive scope: | 4 PCEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here