Abdul-Rahman, H (1995) The cost of non-conformance during a highway project: A case study. Construction Management and Economics, 13(1), pp. 23-32. ISSN 01446193
Abstract
Poor quality resulting from non-conformance during construction leads to extra cost and time to all members of the project team. The costs of rectifying non-conformance can be high and they can affect a firm’s profit margin and its competitiveness. Construction-related firms can identify non-conformance information by employing a quality cost matrix as illustrated in a case study as a basis for improvement. Findings indicate the applicability of the matrix, the usefulness of the information for quality improvement and the positive change in attitude of personnel involved in the case study. Areas and frequency of non-conformance and the viability and importance of preventive measures are also highlighted.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | matrix; non-conformance; quality cost; quality management |
| Index terms: | personnel, profit, competitiveness, highway construction, project team, quality management, case study, quality improvement |
| Subjects: | civil engineering, management, quality assurance, market analysis, data collection methods, economic analysis, project delivery |
| Topics: | Engineering Principles, Research Practice, Project Management, Business Strategy, Quality Management, Human Resources |
| Descriptive scope: | 3 PCE |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here