Loosemore, M (1995) Reactive management: Communication and behavioural issues in dealing with the occurrence of client risks. Construction Management and Economics, 13(1), pp. 65-80. ISSN 01446193
Abstract
This paper describes a research project which is investigating the process by which construction project organizations deal with unexpected problems. It is against this background of increasing uncertainty and complexity in the building production process that this research is taking place. The research strategy employs the technique of communication network analysis (CNA) as its main analytical tool to investigate the communication and behavioural issues associated with this process. CNA is a technique which has been used widely in many fields such as anthropology, psychology, communications, social sciences, electronics, behavioural sciences and biology, but its potential in construction management research has yet to be explored. A case study is used to demonstrate the application of CNA to the investigation of problem-solving processes in construction projects. Some suggestions are made which could improve a project’s ability to deal with unexpected problems.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | communication; network analysis; problems; reactivity; risk |
| Index terms: | management research, communication network, production process, science, strategy, construction project, complexity, psychology, case study, network analysis, investigation, social science |
| Subjects: | research design and methodology, data collection methods, specialized education, data analysis and analytics, theoretical framing, manufacturing engineering, management, production management, networking, behavioral psychology, systems engineering |
| Topics: | Digital Applications, Education, Business Strategy, Project Management, Research Practice, Engineering Principles |
| Descriptive scope: | 5 PCTEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here