Goulding, J S and Alshawi, M (2002) Generic and specific IT training: A process protocol model for construction. Construction Management and Economics, 20(6), pp. 493-505. ISSN 01446193
Abstract
This paper considers the generic processes involved in structuring an information technology (IT) training strategy to meet a construction organization's business strategy. It identifies and discusses how generic and specific IT training needs can be affected by the availability and priority of resources, type of organizational infrastructure, degree of management commitment, and prevailing level of culture. It goes on to discuss the principles of the capability maturity model (CMM), developed at Carnegie Mellon University, and the concepts of the process protocol (PP), developed by Salford University. It builds upon these approaches to analyse the key sequential stages and links needed to satisfy (or close) the 'performance gap' between the business strategy and the IT training strategy. An IT training model is presented the remit of which can help managers assess the impact of IT training on their organization's business strategy.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | business strategy; information technology; process modelling; training |
| Index terms: | manager, construction organization, commitment, training need, capability maturity model, information technology, process modelling, training model, performance gap, business strategy, strategy |
| Subjects: | business, performance management, practitioner, psychology, curriculum development, organization, computing systems, management, design analysis, educational resources |
| Topics: | Roles and Professions, Organizational Design, Digital Applications, Design Practice, Quality Management, Business Strategy, Education |
| Descriptive scope: | 3 PCA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here