Liu, A M M (2003) The quest for quality in public housing projects: A behaviour-to-outcome paradigm. Construction Management and Economics, 21(2), pp. 147-158. ISSN 01446193
Abstract
This paper investigates the pursuit of quality in public housing projects through the implementation of ISO 9000 in the last decade in Hong Kong. A behaviour-to-performance-to-outcome paradigm is adopted to examine the process of this quality pursuit. The research was carried out in three stages to examine (1) the 'outcome' of the building product as assessed by the occupants by means of post-occupancy evaluation, (2) the 'performance' of the building product by analysing the buildings' defects lists and housing managers' perceptions of residents' feedback, and (3) the 'behaviour' of the contractors by investigating their awareness and adoption of total quality management.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | behaviour; housing quality; iso 9000; performance; post-occupancy evaluation; project outcome |
| Index terms: | project outcome, post-occupancy evaluation, Hong Kong, implementation, public housing, paradigm, total quality management, manager, ISO, housing |
| Subjects: | education and knowledge transfer, Geography, project completion, construction type, practitioner, standards development, evaluation methods, contractual arrangements |
| Topics: | Roles and Professions, Construction Technology, Procurement, Research Practice, Project Management, Geographical Context, Quality Management |
| Descriptive scope: | 3 PCT |
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