Lavy, S and Shohet, I M (2004) Integrated maintenance management of hospital buildings: A case study. Construction Management and Economics, 22(1), pp. 25-34. ISSN 01446193
Abstract
Over the course of the past three decades, facilities management has become the subject of an increasing number of research and development efforts. The main objective of the present research was to examine the efficiency of maintenance under alternative maintenance policies and different sources of human resources. The research focused on the maintenance of public hospital buildings in Israel, with the objective of providing a model for multi-system facilities operating in a dynamic environment. This paper describes the last three stages of the research: the establishment of key performance indicators, the implementation of these indicators in a case study in order to appraise them, and the validation of the indicators. Four key performance indicators were developed, as follows: the Building Performance Indicator (BPI), the Manpower Sources Diagram (MSD), the Maintenance Efficiency Indicator (MEI) and the Managerial Span of Control (MSC). This paper illustrates a case study in which the four developed indicators were implemented in practice. Characteristics of the case study hospital are presented and analysed. Finally, the conclusions and recommendations drawn from the analysis of the hospital case study are discussed, validated and deliberated upon. The approach presented in this paper integrates performance, financial, human resources and organizational aspects to facilitate an improved evaluation method of the parameters affecting the execution of maintenance activities.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | facilities management; key performance indicators; maintenance; outsourcing; performance-based building |
| Index terms: | organizational aspect, implementation, outsourcing, key performance indicator, case study, maintenance management, efficiency, performance-based, facilities management, validation, research and development, human resource, Israel, building performance |
| Subjects: | management, performance measurement, maintenance engineering, performance management, Geography, professional development, research management, quality assurance, data collection methods, business, contractual arrangements, project delivery |
| Topics: | Information Management, Geographical Context, Project Management, Research Practice, Business Strategy, Procurement, Human Resources, Quality Management, Organizational Design |
| Descriptive scope: | 3 PCE |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here