Bassioni, H A; Price, A D F and Hassan, T M (2005) Building a conceptual framework for measuring business performance in construction: An empirical evaluation. Construction Management and Economics, 23(5), pp. 495-507. ISSN 01446193
Abstract
The importance of business performance measurement across industries has elevated in the last decade in what has been described as a revolution. Meanwhile, the construction industry has been criticised for its underperformance and the Latham and Egan reports emphasized the need for performance improvement and measurement. Companies have had to face the dilemma of choosing among different performance measurement frameworks. Hence, a need has been identified for a comprehensive framework. The aim of this research is to fulfil this need by building a conceptual framework for measuring the business performance of construction organizations. The framework had been formulated in previous research upon the principles of the Balanced Scorecard and Business Excellence Models. The research attempts to empirically evaluate and revise the framework through a series of expert interviews and case studies. In addition, empirical feedback has been used to: express the revised framework in a more communicative form, illustrate how business performance can be measured; and highlight the differences between the proposed framework and contemporary performance frameworks.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | balanced scorecard; construction; empirical evaluation; excellence model; performance measurement |
| Index terms: | conceptual framework, business performance, face, interview, construction industry, performance improvement, case study, Latham, construction organization, balanced scorecard, performance measurement |
| Subjects: | psychology, data collection methods, organization, industry policy reports, industry analysis, theoretical framing, performance measurement |
| Topics: | Organizational Design, Quality Management, Governance, Research Practice, Business Strategy |
| Descriptive scope: | 5 PCTEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here